Frequently Asked Questions
Have a question about shopping, financing, or servicing a Toyota? Find quick answers below from the team at Toyota of Madison in Madison, IN. If you don't see your question, contact us and we'll help.
About Toyota of Madison
Where is Toyota of Madison located?
We're at 258 Clifty Drive in Madison, IN 47250, and we serve drivers from Madison and surrounding communities in Indiana, Kentucky, and Ohio. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Friday from 8:30 AM to 6:00 PM and Saturday from 8:30 AM to 5:00 PM. We're closed on Sunday. Call us at 812-273-3135.
Is Toyota of Madison part of the Gates Auto Family?
Yes. Toyota of Madison is part of the Gates Auto Family, a family-owned and operated dealership group since 1915.
Is Toyota of Madison hiring?
Check our careers page for current openings at our Madison dealership.
Shopping New & Used
What vehicles can I shop at Toyota of Madison?
You can shop new Toyotas, used vehicles, and Toyota Certified Used Vehicles. The chart below shows where to start for each.
| New Toyota | Used Vehicles | Toyota Certified | |
|---|---|---|---|
| What's available | Toyota cars and minivans, trucks, crossovers and SUVs, and electrified models | Pre-owned vehicles inspected before sale, including under-$15K and high-MPG options | Toyota Certified Used Vehicles backed by a warranty |
| Shop online | New inventory | Used inventory | Toyota Certified inventory |
| Extra ways to shop | Electrified Model line-up Buy Online | Under $15K High MPG | Program overview |
| Test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive |
Can I buy a Toyota online?
Yes. Use our Buy Online page, powered by Toyota SmartPath, to shop from home. You can also browse our new inventory anytime.
Do you sell hybrid and electrified Toyotas?
Yes. We carry electrified Toyota models alongside our cars, minivans, trucks, and SUVs. See our Electrified page or explore the model line-up.
Do you sell Toyota Certified Used Vehicles?
Yes. Toyota Certified Used Vehicles are backed by a warranty. Browse our Toyota Certified inventory or read the program overview for details.
Are your used vehicles inspected?
Yes. Our used vehicles are inspected before sale. Browse our used inventory online.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop our high-MPG used vehicles.
Can you help with business fleet vehicles?
Yes. Our team can help with business fleet needs as well as personal vehicles. Contact us or call 812-273-3135 to get started.
Can I schedule a test drive online?
Yes. You can request a test drive with our online test drive form, or call us at 812-273-3135.
Financing & Trade-Ins
What financing, trade-in, and savings options does Toyota of Madison offer?
We offer online financing applications, a trade-in tool, and Toyota rebate programs. The chart below links to each one.
| Tool or Program | What it helps with | Start online |
|---|---|---|
| Get Approved with Upstart | Apply for financing online | Get approved |
| Finance Department | Learn about lease and purchase options with trusted lenders | Visit the Finance Department |
| Value Your Trade | Get an estimate of your current vehicle's worth | Value your trade |
| Toyota College Rebate | Rebate program for college graduates; see page for details | College Rebate |
| Toyota Military Rebate | Rebate for eligible U.S. military personnel; see page for details | Military Rebate |
Final financing terms, rebate eligibility, and trade values are confirmed by our team. Call 812-273-3135 with questions.
Can I apply for financing online?
Yes. You can get approved with Upstart online before you visit. Our Finance Department works with trusted lenders.
Do you offer leasing?
Yes. Our Finance Department can walk you through both lease and purchase options.
Do you offer military or college rebates?
Yes. We offer the Toyota Military Rebate for eligible U.S. military personnel and the Toyota College Rebate. See each page for current details.
How do I find out what my trade-in is worth?
Use our online Value Your Trade tool to get an estimate of your current vehicle's worth before you visit.
Service & Parts
What service, parts, and owner programs does Toyota of Madison offer?
Our service department, parts department, and Toyota owner programs cover everything from routine maintenance to genuine parts. The chart below compares each.
| Service Department | Parts & Accessories | Owner Programs | |
|---|---|---|---|
| What it handles | Routine maintenance through extensive repairs on Toyotas and other makes, by ASE-certified technicians using genuine Toyota parts | Genuine Toyota parts and Toyota Genuine Accessories | ToyotaCare, Toyota Service Care prepaid maintenance with Roadside Assistance, Toyota Safety Sense information, and the Toyota app |
| Hours | Mon-Fri 8:00 AM-5:00 PM, Sat 8:00 AM-12:00 PM | Mon-Fri 8:00 AM-5:00 PM, Sat 8:00 AM-12:00 PM | Information available online anytime |
| How to start | Schedule service | Order parts Shop accessories | ToyotaCare Toyota Service Care |
| Learn more | Service & parts center Recall lookup | Find genuine Toyota parts Service & parts specials | Toyota Safety Sense Toyota app |
Call 812-273-3135 for service and parts. Open Saturdays 8:00 AM-12:00 PM; closed Sundays.
Is Toyota of Madison's service department open on Saturdays?
Yes. Our service and parts departments are open Saturday from 8:00 AM to 12:00 PM. Weekday hours are Monday through Friday, 8:00 AM to 5:00 PM, and we're closed on Sunday.
Does Toyota of Madison service other makes besides Toyota?
Yes. Our ASE-certified technicians service Toyotas and other makes, from routine maintenance to extensive repairs. Schedule service online or call 812-273-3135.
What is Toyota Service Care?
Toyota Service Care is a prepaid maintenance plan with Roadside Assistance. Contact our service department to see the available plans, or visit our Toyota Service Care page.
What conveniences does your service department offer?
We offer transportation options and a comfortable lounge while your vehicle is being serviced. Ask about options when you schedule.
Can I order genuine Toyota parts online?
Yes. You can order parts online or shop Toyota Genuine Accessories. Our parts department is also open weekdays and Saturday mornings.
How do I check my Toyota for recalls?
Use Toyota's recall lookup to check your vehicle. If a recall applies, schedule service with our team.
Electrified Vehicles
What types of electrified vehicles does Toyota offer?
Toyota offers three types of electrified vehicles: Hybrid EVs, Plug-in Hybrid EVs, and Battery EVs. Hybrids combine gas and electric power, plug-in hybrids can run farther on electric power alone, and Battery EVs run fully on electricity. See every option on our Electrified page.
Do Toyota hybrids need to be plugged in?
No. Toyota Hybrid EVs don't use a plug. They recharge their battery on their own by capturing energy from braking, and they start, refuel, and drive like the gas-only Toyotas you already know.
How does a Toyota plug-in hybrid work?
A Toyota Plug-in Hybrid EV uses a larger battery to run farther on electric power alone. When the charge runs low, it keeps going like a regular hybrid, and you can plug it in to recharge and return to all-electric driving.
How do I charge a Toyota EV or plug-in hybrid at home?
All Toyota Battery EVs and Plug-in Hybrid EVs come with a dual-voltage charging cable that works for Level 1 and Level 2 home charging. Level 1 uses a common household 3-prong outlet, while Level 2 requires a 240V NEMA 14-50 outlet installed by a licensed electrician. Learn more on our Electrified page.
Why Buy From Toyota of Madison?
As part of the Gates Auto Family, a family-owned and operated dealership group since 1915, we're here for you before and after the sale. You can shop new Toyotas, Toyota Certified Used Vehicles, and used vehicles inspected before sale, then finance with trusted lenders through our Finance Department. After you buy, our ASE-certified technicians keep your vehicle running with genuine Toyota parts.